What does Love Depot do?

Love Depot is an adult toy store focused on sexual pleasure and wellness. We offer a wide range of sex toys, how-to guidance, discreet packaging and premium customer support to help customers choose and use products comfortably.

What is the minimum age to shop here?

You must be 18 years or older to shop at Love Depot.

What makes Love Depot different from other adult toy stores?

We prioritise customer comfort and safety, provide curated high-quality products, helpful how-to content, and strong customer service to ensure a pleasant shopping experience.

What is reward points programme in Love Depot?

We offer reward points: new customers receive 50 points on joining. Every ₹100 spent earns 5 points. Points equal ₹1 each, redeemable in multiples of 50 (max 500 points per purchase).

How can I stay up to date with new launches and sales?

Sign up to our newsletter via the 'Sign up to our newsletters' form at the bottom of the Love Depot homepage to receive updates and a 10% off on your first order.

What warranty do you provide for your products?

Most electronic/battery products include a standard manufacturer's warranty (approximately one year). Warranty can vary by product — check the product packaging for specifics or contact support for help.

Will I face any side effects while using your products?

Products generally do not cause side effects. Still, read the instruction manual, keep items clean, store in a dry place, and check ingredient lists for allergies before use.

How do I search for a particular product?

Use the site search bar: enter a product name or category. Results show products from trusted Indian and international brands to help you find the right item.

How can I contact you to give feedback?

Visit the 'Contact Us' page on lovedepot.com and use the 'Get in touch' form, or email us at care@lovedepot.com.

Is creating an account compulsory to shop on Love Depot?

Creating an account is recommended as it facilitates orders, invoices, shipments, cancellations and refunds, and grants reward points. Some purchase flows may allow guest checkout depending on site settings.

Is there charges for creating new account in Love Depot?

No — creating an account on Love Depot is free. You can sign up using email/password or login via mobile OTP.

How do I reset my password in case I fail to log in to my account?

Click 'Forgot password', enter your registered email or phone, receive an OTP, verify it and create a new password. After reset you'll be redirected to login.

Can I register multiple accounts using same mail id / phone number?

No — one account is allowed per email address and phone number to ensure secure and consistent customer records.

Can I have different addresses under one account

Yes — you can add multiple addresses to a single account and select any saved address while checking out.

Can I change my address and how do I change my address?

You can change the delivery address before the order is dispatched. After dispatch, changing address may be complicated. For details see our shipping policy.

I want to delete / deactivate my account. Where is that option provided?

To deactivate or delete your account, contact customer support and they will guide you through the deactivation process and timelines for reactivation if applicable.

Do you have offline stores?

No — currently Love Depot operates online only through our website.

How do I track my order?

You can check the status of your order by logging into 'My account > Order history', clicking on the order number and then the tracking link. You can also use the TRACK MY ORDER tool, or the tracking link in your shipping confirmation email. If these don’t work, contact us and we’ll assist you.

Will my order details be visible on the package?

No — Love Depot ensures discreet shipping. Packages are securely packed with no mention of contents. Products are fully concealed and not identifiable from the outside.

How do I check if Love Depot will deliver to my area?

We deliver to most pin codes across India. If your pincode is not serviceable, our support team will reach out for an alternative address.

Is GST included in your orders?

Yes — GST is already included in the listed product prices. You pay only what you see.

What is the shipping charges?

We offer free shipping on orders above ₹499. For orders below ₹499, a shipping fee of ₹80 applies.

Is there a minimum amount for which I must place the order on Love Depot?

No — there is no minimum order value.

How can I redeem a coupon/promotion code for my order?

During checkout, enter your promo code in the 'Enter your gift card/promotion code' field and click submit. The discount will be applied automatically.

What do I do if my promotion code or gift card doesn't work?

Check if the code is valid, not expired, and if your order meets the eligibility conditions. If it still doesn’t work, contact Love Depot’s Customer Care.

When will I receive my order?

Orders are usually processed within 1 business day and delivered in 3–7 business days depending on your location.

Is it possible to cancel my order?

Orders can be cancelled within 24 hours if not yet shipped. Once processed/shipped, cancellation is not possible. Refunds take 5–7 working days after approval.

When can I modify or cancel my order?

You can modify or cancel your order only before it is shipped. Once dispatched, changes are not possible.

Is it possible to change my delivery address after my order is placed?

You can change your shipping address if the order has not been shipped yet by contacting customer support immediately.

Do I need to be present to collect my order?

Usually delivery is OTP-based, sometimes signature-based. If OTP-based, you must provide the code to the courier. If signature-based, the recipient must sign on delivery.

Can I ask someone else to sign for my order if I am not available?

Yes — depending on courier, you can share OTP with someone else or authorize them for signature-based delivery. Alternatively, rescheduling may be required.

What time can I expect my order?

Orders are usually delivered during business hours — 9 AM to 6 PM, Monday through Saturday.

Do you ship outside of India?

No — currently shipping is only within India.

How do I know if I placed my order correctly?

After placing an order, check 'My orders' to see details and status. For changes, contact support before dispatch.

Will someone from the team inform me about unavailable products before delivery?

Yes — if a product is unavailable, our support team will suggest alternatives. If you prefer, the order can be cancelled until restock.

Can I place orders for multiple cities?

Yes — you can place orders for multiple cities using the same account.

Is there a maximum amount up to which I can place an order?

The only limit is your payment method (e.g., credit card limit). Love Depot does not impose a maximum order cap.

What currency do I pay in?

Since we currently only ship across India, you can browse our store in Indian rupees.

What payment options do you offer on your site?

We accept all Indian banks issued credit and debit cards, including cards that say 'International' and 'Valid in India only'. The type of cards we currently accept is VISA, MASTER, AMERICAN EXPRESS & DISCOVER. We also accept GPay, Paytm, PayPal and all debit cards issued in India.

What do I do if my Debit/Credit card doesn't work on your site?

If you are not able to use your card on our website, it could be one of the following reasons: (1) You may have exceeded your card limit for that day. (2) Your card may have been flagged before for fraud alert. (3) The name/billing address/CVV code/expiration dates do not match up. If none of the solutions work, try another card or payment option, or contact our Customer Care.

What payment options do you offer besides a Credit/Debit card?

If you do not wish to pay with a credit/debit card, we offer: (1) Internet Banking via Airpay Gateway. (2) E-wallets such as Paytm, OLA Money, Gpay, PhonePe and Amazon Pay.

How can you guarantee safety and security of my Credit/Debit card details?

Our site uses 128 bit SSL certification and is Level 1 PCI compliant which means all the information on your card is secure, encrypted and will never be stored on our server. We host our website on WooCommerce, a trusted e-commerce platform with the highest level of security.

My payment has been declined. What do I do?

This could be due to: (1) Invalid card information. (2) Temporary downtime on the payment gateway. (3) Delay from the bank server. Try again, use another card or mode of payment, or contact our Customer Care for assistance.

How can I be sure that my transaction is secure?

At Love Depot, shopping is 100% safe and secure. All credit card data is encrypted and securely processed by the bank's server. We never see or store your private data. We test our site monthly for flaws or viruses and are GeoTrust certified (equivalent to Verified by Verisign).

Will Love Depot ask for sensitive information such as bank account details, PIN, card number?

When you make a purchase with debit/credit card or UPI, you are required to enter card details and PIN to proceed. However, Love Depot does not save card details and guarantees a secure system that safeguards your personal and sensitive information.

Can I ask to not have Love Depot reflected on my bank statement?

No worries — Love Depot values your privacy and discretion. The name 'Love Depot' will not appear on your bank statement.

What is your Return/Exchange policy like?

At Love Depot, we offer returns only on products with a manufacturing defect. Please contact Customer Care within 72 hours of delivery if you receive a defective product. If accepted, we will arrange a pickup. The product must include all original accessories. After quality check, we will decide on refund or exchange. Read our return policy here: https://www.lovedepot.com/returns-refunds/

Can I return a product because I am not happy with it?

Due to hygiene purposes, any product that comes in contact with intimate/private parts is considered un-usable and un-sellable. Hence, if the seal is broken, such products cannot be returned.

How do I Return/Exchange a product?

All returns are at the discretion of Customer Care. Returns are accepted only for manufacturing defects. Please contact Customer Care within 7 calendar days of delivery if you receive a defective product. If approved, we will arrange pickup. Product must include all original accessories. After quality check, we will decide on refund or exchange. More details: https://www.lovedepot.com/returns-refunds/

What is the entire timeline of the returns process?

It usually takes 4-7 days for the package to reach us. After that, 2 business days are required for quality check and processing. Customers will receive a confirmation email with return, refund, or replacement details.

Do I have to bear the returns cost if my return is approved?

If your return is approved due to a manufacturing defect, the return will take place at no additional cost. Read more: https://www.lovedepot.com/returns-refunds/

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